Shipping & Returns
To which countries do you ship?
We ship worldwide! From Sweden to France, from the UK to the USA, from Canada to New Zealand, from Australia to South Africa, from Norway to Japan and all countries in between.
Shipping and collecting parcels within the Netherlands
Orders within the Netherlands will be shipped with PostNL. Depending on the size of the package you will receive it in your mailbox.
Shipping and collecting international parcels
We offer worldwide shipping. International orders will be shipped with the Dutch company PostNL. All parcels will be shipped with regular priority mail. If you like to receive your parcel with Track & Trace Number the regular shipping charges will be calculated.
With the help of your tracking number information, you can track your package on the PostNL website. The package will be delivered to the address you have stated as your delivery address. Since TNT couriers require your signature when delivering the goods, you will have to be present at specified shipping address at the time of the delivery. During the registration of your account, you will be required to register your personal address information. If you wish us to ship your package to an alternative address please state that address in the checkout process at Yellow Gear store. Please note that we cannot deliver to P.O. boxes.
If you choose for a No Track & Trace shipping method we can not be held responsible for anything, this is at your own risk.
We have good experience with the regular shipping method. Delivery time might take longer than the parcels with track & trace.
How much are the shipping costs?
Shipping costs are determined by the country of destination and shipping method chosen.
Please note: Import duty is a tax collected on imports by the customs authorities of a country. In addition to import duty, imports may be subject to other taxes such as sales tax (VAT, GST, etc.), excise duty, or other customs charges.
Import duty and taxes become due at the time the imported goods are declared to customs; this will normally happen soon after the goods arrive in the country of destination, and before they are cleared and delivered. In most cases, taxes would be paid by the carrier or broker handling the shipment, who will then bill these charges on to the importer.
We’re not responsible for any actions taken by customs on your package during delivery or any import duties or taxes that may be applied to your package. Each country has its own set of taxes and different ways of calculating them and we advise you to inquire at the customs authorities of your country for the duties and taxes that are applicable to you.
How long will it take for my items to arrive?
We try to ship your order as quickly as possible after we receive it. Once we have shipped your order you will receive an email with your track & trace code. The time it takes for your order to arrive depends on your location:
– NL orders normally arrive in 2 - 4 working days;
– EU orders normally arrive in 4 - 6 working days;
– Worldwide orders normally arrive in 6 - 8 working days.
What is your return policy?
We want you to be happy with your new Yellow Gear items. Part of this vision is to make sure you have a perfect size and achieve the very best fit. If some items were not as expected for any reason, they can be returned within 14 days after receiving the package. The product must never be worn, undamaged and (insofar as possible) packed in the original, undamaged packaging to ensure they are adequately protected in transit.
We ask you to send all items you wish to return from an order in one shipment to ensure your return is processed as quickly as possible.
Change for another size, color or whole other item? Place a new order in our webshop.
How do I return / exchange items?
Returning your online purchases is simple, just make sure you send the items you want to return together with a completed returns form, together with a copy of the delivery note. You can find the return form within the package of your order.
Within the Netherlands:
There are no additional costs for product exchanges or returns and Yellow Gear money back guarantee always applies, even for sale goods.
Returns from outside of the Netherlands can be returned to us via a local carrier. We recommend using a carrier that can track and insure your package as Yellow Gear cannot be responsible for lost items.
The returns need to be sent to the address below:
Yellow Gear Warehouse
7920 VB Zuidwolde Dr, The Netherlands
The cost of return shipping needs to be paid by the customer. Yellow Gear is only paying for the cost of return shipping in case Yellow Gear made a mistake by packing a wrong item or another mistake during the shipping process.
After we have received the item with the filled out returns form and delivery note, we will evaluate this article as soon as possible. Then we will change the article to the one you wish if it is still in-stock or refund. The new item will be sent free of charge.
It can take 7-9 days from the time you take your returns parcel to the post office to the time that we receive it. We try to issue your refund as quickly as possible after we have received your return. You will receive an email once your return has been processed.
Refunds will be made to the same credit or debit card, or another payment mechanism through which the order was originally made.
What do I do when my product is defect?
All items are checked for any faults before we dispatch them. Should you receive an item that is not in perfect condition please contact us immediately on firstname.lastname@example.org