Refund policy

We want you to be happy with your new Yellow Gear items. Part of this vision is to make sure you have the perfect size and achieve the very best fit. If some items were not as expected for any reason, they can be returned within 14 days after receiving the package. The product must never be worn, undamaged and (insofar as possible) packed in the original, undamaged packaging to ensure they are adequately protected in transit.

We ask you to send all items you wish to return from an order in one shipment to ensure your return is processed as quickly as possible.

Change for another size, color or whole other item? Place a new order in our webshop.

How do I return items?
Returning your online purchases is simple, just make sure you send the items you want to return together with a completed returns form, together with a copy of the delivery note. You can find the return form within the package of your order.

Within the Netherlands:
There are no additional costs for product exchanges or returns and Yellow Gear money back guarantee always applies, even for sale goods.

How it works:
- Simply stick the return label that you received with your order to the top of the parcel,
making sure to cover the delivery label.
- Head to your nearest local PostNL Service Point
- At the post office you will receive proof of postage with a tracking number. With this
tracking number you can track the status of your parcel at the PostNL website.
- Retain the proof of postage in a safe place until your return has been fully processed.
You are fully responsible for the safe return of your order so make sure you have it
should this be needed.

International parcels
Returns from outside of the Netherlands can be returned to us via a local carrier. We recommend using a carrier that can track and insure your package as Yellow Gear cannot be responsible for lost items.
The returns need to be send to the address below:

Yellow Gear Warehouse
Antwoordnummer 79201
7920VB ZUIDWOLDE DR
The Netherlands

The cost of return shipping needs to be paid by the customer. Yellow Gear is only paying for the cost of return shipping in case Yellow Gear made a mistake by packing a wrong item or made another mistake during the shipping process.

After we have received the item with the filled out returns form and delivery note, we will evaluate this article as soon as possible. Then we will refund.
Change for another size, color or whole other item? Place a new order in our webshop.
The new item will be send free of charge.

Returns Processing
It can take 7-9 days from the time you take your returns parcel to the post office to the time that we receive it. We try to issue your refund as quickly as possible after we have received your return. You will receive an email once your return has been processed.
Refunds will be made to the same credit or debit card, or other payment mechanism through which the order was originally made.

What do I do when my product is defect?
All items are checked for any faults before we dispatch them. Should you receive an item that is not in perfect condition please contact us immediately on info@yellow-gear.com.